Refund policy

We hope you love your new Gold Hill piece. If you’re not completely satisfied or have changed your mind, we’re happy to help with a return or exchange in line with the policy below. Your satisfaction is our priority.

Can I Return My Item(s)?

Yes. We offer a 30-day return policy from the day your order is delivered. Please note: return shipping costs are the responsibility of the customer, original shipping fees are non-refundable, and a return shipping fee may be deducted from your refund if prepaid by us.

To qualify for a return, items must be unused, unworn, and in original condition, returned in their original packaging. Earrings must be unopened for hygiene reasons. Worn or opened earrings and gift cards are non-returnable.

To initiate a return, contact us at contact@goldhilljewellery.com

Can I Make an Exchange?

Yes. We offer 30-day exchanges on all eligible items. Items must meet the same return conditions above. Please include your order number or confirmation email. Once approved, we will ship your replacement item.

When Will I Receive My Refund?

Approved refunds are issued to your original payment method. Please allow 5–10 business days for your bank or card provider to process it.

Order Cancellation

Orders can be cancelled within 8 hours of placing them. After this window, your order may already be in processing. To cancel, contact us immediately at contact@goldhilljewellery.com with your order number.

Please ensure your shipping address is correct at checkout. Gold Hill is not responsible for orders delivered to incorrectly entered addresses. For any questions visit goldhilljewellery.com